Please read these terms carefully. By using our site and services, you agree to the conditions below.
These Terms and Conditions ("Terms") constitute a binding agreement between you and Flex Integration ("we", "us", "our"). By accessing or using our website, products, software, consulting, integration, monitoring, management, communications, support, or any related offering (the "Services"), you confirm that you have read, understand, and agree to be bound by these Terms. If you do not agree, you must not use the Services.
We provide information and communications technology ("ICT") services that may include systems integration, solution design, software engineering, configuration, deployment, monitoring, management, communications, and support. Specific scopes, deliverables, service levels, and commercial terms may be set out in quotes, proposals, statements of work, purchase orders, or master agreements. You represent that you are of legal age and have authority to accept these Terms for yourself or the entity you represent.
Where account access or credentials are issued, you must keep them confidential and not share them with unauthorized persons. You are responsible for all activities under your accounts. Notify us promptly of any suspected compromise. We may require multi-factor authentication and other security controls.
Except as expressly granted in a signed agreement, all software, documentation, designs, know-how, methods, logos, trademarks, graphics, and other materials made available through the Services are the exclusive property of Flex Integration or its licensors and are protected by intellectual property laws. No rights are granted by implication, estoppel, or otherwise.
Applicable fees, payment terms, and billing schedules are stated in the relevant agreement, proposal, or statement of work. Unless otherwise stated, invoices are due within [for example, 30 days] of the invoice date. Late amounts may accrue interest at [X percent per month] or the maximum permitted by law. You are responsible for all applicable taxes, withholdings, and government charges, excluding our income taxes.
You will provide timely access to systems, environments, facilities, personnel, documentation, and third-party vendors required for us to perform the Services. Delays or failures in providing such access may impact timelines, deliverables, and fees.
To the fullest extent permitted by law, Flex Integration shall have no liability for any loss, corruption, destruction, breach, unauthorized access, disclosure, alteration, unavailability, delay, or mis-handling of any data (including personal data, business records, configurations, logs, backups, or content), whether arising from or related to the Services, third-party services, client systems, internet or telecommunications failures, or any security incident.
In no event will we be liable for indirect, incidental, special, exemplary, punitive, or consequential damages; loss of profits, revenue, business, customers, or goodwill; business interruption; or loss of data or restoration costs.
Our total aggregate liability for all claims arising out of or relating to the Services or these Terms shall not exceed the total fees actually paid by you to us for the specific Services giving rise to the claim during the twelve (12) months preceding the event first giving rise to liability. Nothing in these Terms limits liability that cannot lawfully be limited.
Except as expressly stated in a signed agreement, the Services are provided on an "as-is" and "as-available" basis without warranties of any kind, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, or uninterrupted or error-free operation.
The Services may interoperate with or rely on third-party platforms, software, cloud providers, carriers, or other services. We are not responsible for third-party services and make no warranties regarding them. Your use of third-party services is subject to their terms and policies.
We may suspend or terminate access to the Services immediately for material breach, security risk, suspected fraud or illegal activity, non-payment, or as required by law. Upon termination, your right to use the Services ceases, and you must stop using all related materials not expressly licensed for continued use.
We may modify the Services or these Terms from time to time. Material changes will be posted with an updated "Last updated" date. Your continued use after changes constitutes acceptance. If you do not agree to the revised Terms, you must stop using the Services.
Each party may receive confidential or proprietary information from the other ("Confidential Information"). The receiving party will use the same degree of care it uses to protect its own confidential information (but not less than reasonable care) to protect the other party’s Confidential Information and will use it only to perform the Services or exercise rights under these Terms. Obligations do not apply to information that is public, already known, independently developed without use of Confidential Information, or rightfully received from a third party without duty of confidentiality.
You agree to comply with all applicable laws and regulations, including privacy, data protection, anti-spam, and export control laws. You will not use the Services in jurisdictions or for users prohibited by law.
These Terms are governed by the laws of the Province of Québec and the federal laws of Canada applicable therein, without regard to conflict-of-laws principles. The courts located in the judicial district of Montréal, Québec, have exclusive jurisdiction over any dispute arising from or relating to these Terms or the Services.
Please use our Contact page to contact us.